Automate Support QA Reviews with Intercom, GPT and Google Sheets

🧠 How it works

This workflow automates QA review of Intercom supports conversations by:

• Triggering on conversation.admin.closed events via a webhook

• Fetching full conversation data using Intercom API

• Structuring and summarizing the conversation into a readable transcript

• Using GPT to evaluate:

  • Response time
  • Clarity
  • Tone & behavior
  • Urgency handling
  • Ownership & resolution

• Logging structured QA scores in a Google Sheet

• Providing coaching-style feedback if the rating is 3 or below

⚙️ Setup steps

• 🔐 Configure your Intercom and OpenAI credentials in n8n
• 📩 Set up the webhook in Intercom to post on conversation close
• 🧠 Use your OpenAI API key for the GPT-based nodes
• 🗃️ Connect your Google Sheet (or replace with another data sink)
• ✅ Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains a sticky note to explain each step inside the n8n canvas.