Automate Patient Journey with GPT-4, Twilio & Slack Notifications

How It Works ⚙️

This workflow is a comprehensive, AI-powered system that acts as a virtual patient assistant for clinics. It automates the entire patient journey from appointment confirmation to post-procedure follow-up.

1. Appointment Trigger : The workflow starts when a new event is created in your Google Calendar for a patient appointment.
2. AI-Powered Education : The new appointment is sent to an OpenAI (GPT-4) node, which acts as a virtual clinical assistant. It instantly generates a personalized pre-procedure guide based on the appointment's details.
3. Automated Communication : The workflow then uses Twilio to send this AI-generated guide directly to the patient via SMS or WhatsApp, ensuring they are well-prepared for their appointment.
4. Post-Procedure Follow-up : After the appointment ends, a Wait node pauses the workflow for a set period. It then sends a personalized follow-up message—also generated by OpenAI —to the patient, encouraging them to provide feedback.
5. Staff Notification : A Slack notification is sent to the team once a follow-up message has been dispatched, keeping everyone informed and ready to act on incoming feedback.

How to Set Up 🛠️

1. Import the Workflow : Copy the provided workflow JSON and import it into your n8n instance.
2. Configure Credentials :
   • Google Calendar : Add your OAuth2 credential.
   • OpenAI : Add your API Key.
   • Twilio : Add your API credentials.
   • Slack : Add your Bot Token credential.
3. Customize Workflow Nodes :
   • Node 1 ( Google Calendar Trigger ) : Select your clinic's booking calendar.
   • Node 2 & 5 ( OpenAI ) : You can customize the prompts to better match your clinic's tone and specific procedures.
   • Node 3 & 6 ( Twilio ) : Replace YOUR_TWILIO_NUMBER with your Twilio number and ensure you can extract the patient's phone number from your calendar events (eg, from the event description).
   • Node 7 ( Slack ) : Replace YOUR_SLACK_CHANNEL_ID with the ID of your team's feedback or operations channel.
4. Save & Activate : Once all settings and credentials are configured, save the workflow and click the "Inactive" toggle in the top-right corner to make it live.