A robust n8n workflow designed to enhance Telegram bot functionality for user management and broadcasting. It facilitates automatic support ticket creation, efficient user data storage in Redis, and a sophisticated system for message forwarding and broadcasting.
How It Works
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Telegram Bot Setup : Initiate the workflow with a Telegram bot configured for handling different chat types (private, supergroup, channel).
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User Data Management : Formats and updates user data, storing it in a Redis database for efficient retrieval and management.
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Support Ticket Creation : Automatically generates chat tickets for user messages and saves the corresponding topic IDs in Redis.
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Message Forwarding : Forwards new messages to the appropriate chat thread, or creates a new thread if none exists.
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Support Forum Management : Handles messages within a support forum, differentiating between various chat types and user statuses.
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Broadcasting System : Implements a broadcasting mechanism that sends channel posts to all previous bot users, with a system to filter out blocked users.
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Blocked User Management : Identifies and manages blocked users, preventing them from receiving broadcast messages.
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Versatile Channel Handling : Ensures that messages from verified channels are properly managed and broadcast to relevant users.
Setup Steps
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Estimated Time : Around 30 minutes.
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Requirements : A Telegram bot, a Redis database, and Telegram group/channel IDs are necessary.
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Configuration : Input the Telegram bot token and relevant group/channel IDs. Configure message handling and user data processing according to your needs.
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Detailed Instructions : Sticky notes within the workflow provide extensive setup information and guidance.
Live Demo Workflow
Bot : Telegram Bot Link (Click here)
Support Group : Telegram Group Link (Click here)
Broadcasting Channel : Telegram Channel Link (Click here)
Keywords : n8n workflow, Telegram bot, chat ticket system, Redis database, message broadcasting, user data management, support forum automation
