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WooCommerce AI Post-Sales Chatbot with GPT-4o, RAG, Google Drive and Telegram

This WooCommerce-integrated chatbot is designed to transform post-sales customer support by combining automation and artificial intelligence to deliver fast, secure, and personalized assistance.

The chatbot retrieves real-time order information, including shipping details and tracking numbers, after verifying the customer's identity through a strict email-based authentication system.

Beyond order management, the chatbot answers frequently asked questions about return policies, delivery times, and terms of service using RAG.

If a request is too complex, the system seamlessly escalates it to a human operator via Telegram, guaranteeing no customer query goes unresolved.

Key Features of the Chatbot

  1. Order Tracking: Retrieves real-time tracking information for WooCommerce orders, including carrier URLs and pickup dates.
  2. Order Details Retrieval: Provides customers with past/current order information after strict email verification.
  3. Policy & FAQ Assistance: Answers questions about shipping, returns, and store policies using a vectorized knowledge base (ToS tool).
  4. Identity Verification: Ensures privacy by requiring exact email-order matches before sharing sensitive data.
  5. Human Escalation: Transfers complex issues to human agents via Telegram when the AI cannot resolve them.
  6. Context-Aware Conversations: Maintains dialogue context using memory buffers for seamless interactions.

Who Benefits from This Chatbot?

  1. E-commerce Stores: WooCommerce businesses needing 24/7 automated post-sales support.
  2. Customer Support Teams: Reduces ticket volume by handling repetitive queries (tracking, policies).
  3. SMBs: Small-to-medium businesses lacking resources for full-time support staff.
  4. Customers: Shoppers who want instant, self-service access to order status and FAQs.

How It Works

  1. Customer Interaction: The workflow starts when a customer sends a chat message, triggering the AI agent.
  2. Identity Verification: The agent requests the order number and associated email, strictly verifying the match before proceeding.
  3. Order & Tracking Retrieval: Using WooCommerce API tools (get_order, get_tracking), it fetches order details and tracking information.
  4. Policy & Support: The ToS tool answers shipping and policy questions, while human_assistance escalates unresolved issues to a human agent via Telegram.
  5. Memory & Context: A buffer memory retains conversation context for coherent interactions.

Set Up Steps

  1. Configure Qdrant Vector Store: Replace QDRANTURL and COLLECTION in the nodes to set up document storage.
  2. Add Telegram Chat ID: Insert your Telegram CHAT_ID in the human_assistance node for escalations.
  3. Integrate WooCommerce Tracking Plugin: Install the YITH WooCommerce Order Tracking plugin and update the HTTP request URL in the tracking node.
  4. Test & Activate: Verify the workflow by testing order queries and ensuring proper email verification.

Need help customizing?

Contact me for consulting and support or add me on Linkedin.