Automate your entire guest communication journey from booking to post-stay with personalized welcome emails, review requests, and daily operational reports. Perfect for hotels, B&Bs, and short-term rental properties looking to enhance guest experience while reducing manual work and improving operational efficiency.
How it works
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Pre-arrival welcome emails - Automatically sends personalized welcome emails 1-2 days before guest check-in with reservation details, hotel amenities, and contact information
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Post-stay review requests - Sends automated review request emails 24 hours after checkout with Google Reviews links and return guest discount codes
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Daily staff reports - Generates comprehensive arrival/departure reports every morning at 6 AM for front desk, housekeeping, and management teams
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Smart tracking - Prevents duplicate emails by automatically updating tracking status in your Google Sheets database
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Professional templates - Uses responsive HTML email templates that work across all devices and email clients
Set up steps
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Connect Google Sheets - Link your hotel reservation spreadsheet (must include columns for guest details, check-in/out dates, and email tracking)
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Configure Gmail account - Set up Gmail credentials for sending automated emails
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Customize hotel information - Update hotel name, contact details, and branding in the "Edit Fields" nodes
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Set staff email addresses - Configure recipient addresses for daily operational reports
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Adjust timing - Modify schedule triggers if you want different timing for emails and reports (currently set to every 6 hours for guest emails and 6 AM daily for staff reports)
Time investment: ~30 minutes for initial setup, then fully automated operation.
