This automated n8n workflow provides an AI-powered email classifier for support emails, automatically categorizing incoming emails and routing them to the appropriate inbox, creating a Jira task, and sending an autoresponse within minutes.
Main Components
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IMAP Email - Monitors incoming support emails via IMAP
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OpenAI - Classifies emails into categories (billing, bug, feature)
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Switch - Routes emails based on the classified category
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Send Billing Email - Forwards billing-related emails to the billing inbox
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Send Bug Email - Forwards bug-related emails to the bugs inbox
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Send Feature Email - Forwards feature-related emails to the features inbox
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Create Jira Task - Creates a task in Jira for each classified email
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Send Autoresponse - Sends a confirmation email to the sender
Essential Prerequisites
- IMAP access to the support email account
- OpenAI API key
- SMTP server credentials for sending emails
- Jira account with API access
Customization Guide
- Update IMAP host and credentials in the IMAP Email node
- Adjust OpenAI model or prompt in the OpenAI node
- Modify email addresses (billing@yourdomain.com, bugs@yourdomain.com, features@yourdomain.com) in Send Email nodes
- Configure Jira project ID and credentials in the Create Jira Task node
- Change autoresponse text in the Send Autoresponse node
Features
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🤖 AI Classification: Uses OpenAI to categorize emails into billing, bug, or feature
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🔄 Automated Routing: Routes emails to the correct inbox based on category
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🎯 Task Creation: Creates a Jira task for each support request
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📧 Autoresponse: Sends instant confirmation to the sender
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⚡ Optimizations Made: Streamlined email processing with single-pass classification
Parameters to Configure
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imap_host: Your IMAP server address
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imap_user: IMAP username (e.g., support@yourdomain.com)
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imap_password: IMAP password
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openai_api_key: OpenAI API key
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smtp_host: Your SMTP server address
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smtp_user: SMTP username
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smtp_password: SMTP password
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jira_project_id: Your Jira project ID
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jira_user: Jira username
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jira_api_token: Jira API token
How to Use
- Copy the JSON code from the artifact
- Open your n8n workspace
- Select “Import from JSON” or “+” → “From JSON”
- Paste the JSON code
- Configure parameters in the respective nodes with your credentials and settings
- Run the workflow
Workflow Actions
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Classify: Uses OpenAI to categorize incoming emails
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Route: Forwards emails to the appropriate inbox
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Create: Generates a Jira task for each email
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Respond: Sends an autoresponse to the sender
